At AwaikenThemes, we take pride in our products and stand behind their quality. However, we recognize that there may be instances where our product may not meet your expectations. Please review our refund policy to understand the conditions under which a refund may be granted.
Eligibility for Refunds
- Issue Resolution: We are committed to resolving any issues you may encounter with our products. If you experience a problem that we cannot fix, and it renders the product unusable, you may be eligible for a refund.
- Non-Downloaded Products: If you have not downloaded the product within 14 days of purchase, you are eligible for a refund. Once the 14-day period has passed, no refunds will be issued, regardless of whether the product has been downloaded.
Refund Conditions
- Refund requests must be made within 14 days of the original purchase date. After this period, no refunds will be processed.
- Refunds are only applicable to the initial purchase. If you repurchase the product, the 14-day refund window is based on the first purchase date.
- Upon receiving a refund, you relinquish all rights to use the product and must cease its use immediately.
- Renewal payments are non-refundable. We will notify you via email two weeks before your subscription renewal date, allowing you to cancel before the payment is processed.
- We reserve the right to deny any refund request that does not meet our criteria.
How to Request a Refund
To request a refund, please contact us at awaikenthemes.com/contact with our team. We will review your request and process your refund if it meets our policy criteria.
Once a refund is approved, it will be processed within 5-7 working days. The refunded amount will be credited to the customer’s bank account or original payment method, depending on the payment provider’s processing time.
Thank you for choosing AwaikenThemes.