Introduction
Thank you for choosing AwaikenThemes! We are proud to welcome you and look forward to providing you with seamless support. This Support Policy outlines the level of assistance you can expect from our Customer Delight team. If you have any questions or concerns, please don’t hesitate to reach out.
We offer support through email at support@awaiken.com
What Our Support Covers
Our support services are available for products purchased directly from our websites. Here’s what you can expect from our team:
- Product Assistance: We provide help with general questions related to our products, including installation, setup, and usage.
- Bug Fixes: If you encounter a bug in one of our products, we will work to resolve it as quickly as possible. This may involve providing a temporary solution until a formal update is released.
- Technical Queries: We answer technical questions about the built-in features and functionality of our products.
- Feature Assistance: We assist you in finding and understanding features or functionalities using existing documentation, screenshots, or screencasts.
Before reaching out, we highly recommend checking our knowledge base, as it may already contain the answers you need. Additionally, we encourage you to ensure you’re using the latest version of our products.
What Our Support Doesn’t Cover
Our support services have certain limitations:
- Third-Party Services and Plugins: We do not offer support for third-party services, plugins, or the setup of parent page builders that our add-ons work with.
- Customizations: We do not assist with customizations, including custom code, CSS, or JavaScript modifications. Our products are designed to work as provided, and any customization should be done by a freelancer or developer.
- Server-Related Issues: Server-related queries should be directed to your hosting provider.
- Third-Party Conflicts: We do not debug issues caused by third-party plugins or services.
While our products are designed to be compatible with other page builders, we cannot guarantee compatibility with every third-party tool. If you encounter an issue, feel free to reach out, and we will assist as much as possible.
Thank you for understanding our Support Policy. We are here to ensure you have the best experience with our products!